Kinesis Solutions Services
Kinesis Solutions is one of the largest independent servicing organisations in the UK.
Our expertise in the service of HPLC, GC and GC/MS equipment has led the way in us developing support packages for every requirement our customers may have.
As we believe that each of our customers is special and unique, Kinesis Solutions customises each Service Contract on an individual basis. We will put together a service package that will maximise the benefit to our customers by focusing on the services they require and costing accordingly.
Some of the features of a Kinesis Solutions Service Contract are as follows
- Genuine replacement parts that save money compared to manufacturer list prices.
- Regionally based engineers to maximise response times.
- Electronic Engineers Reports.
- 48 hr standard response.
- Flexible pre-planned maintenance visits throughout the year. Scheduled at the customers request.
- Multiple manufacturers’ equipment covered.
- Preferential Breakdown and Travel/Labour rates.
- Various Electromechanical cover including Power Board Assemblies support.
- Fully inclusive options, where consumables/electromechanical support can be included as part of a package.
- Flexible payment plans to suit all budgets.
- “Back to Bench” support – our fully equipped workshop is available for any equipment needing this attention.
- Fully compliant OQ/PV packages – Kinesis Solutions is an ISO9001 accredited company.
- All qualification tests carried out by Kinesis Solutions is 21 CFR Part 11 compliant.
- Unique “SystemSolutions” software that tracks the history and management of a Kinesis Solutions Service Contract. This software keeps a complete log of every service visit, breakdown and all work carried out on a customers system.
- Secure Access to data via Kinesis Solutions website. We can provide our customers with secure access to their call/instrument history via a protected password. Features of this service include review incident notes, consumables fitted, track instrument history, log new calls to Kinesis Solutions directly.
- Training – Kinesis Solutions can offer various levels of training to our contract customers at preferential rates. From basic chromatography trouble-shooting to advanced analytical techniques.
Please contact the Kinesis Solutions team to experience a fresh way of having total piece of mind when selecting a Service Contract for your equipment.
Why settle for either Silver, Gold and Platinum when you could have all three?
